Partner Support
With You Every
Step of the Way
Our teams deliver seamless sales support, customer service, and AR assistance—efficient, reliable, and focused on your success.
Sales Support
Sales Support
Sales Support
Strategies that Drive Growth
We help manufacturers reach every corner of the federal market through dedicated regional teams focused on speed, accuracy, and measurable growth.
With 70+ years of combined medical device sales experience, partners have one trusted point of contact for sales and leadership.
Experienced Team
With 70+ years of combined medical device sales experience, partners have one trusted point of contact for sales and leadership.
Experienced Team
With 70+ years of combined medical device sales experience, partners have one trusted point of contact for sales and leadership.
Experienced Team
Government sales training, field engagement, and strategic planning are supported by data analysis to drive growth.
Awareness & Engagement
Government sales training, field engagement, and strategic planning are supported by data analysis to drive growth.
Awareness & Engagement
Government sales training, field engagement, and strategic planning are supported by data analysis to drive growth.
Awareness & Engagement
Through trusted partnerships, active sales in 140+ VA and 40+ military hospitals move forward faster.
Direct Access
Through trusted partnerships, active sales in 140+ VA and 40+ military hospitals move forward faster.
Direct Access
Through trusted partnerships, active sales in 140+ VA and 40+ military hospitals move forward faster.
Direct Access
Manufacturers gain education, exposure, and training on new technologies by connecting with DoD residencies.
Residency Programs
Manufacturers gain education, exposure, and training on new technologies by connecting with DoD residencies.
Residency Programs
Manufacturers gain education, exposure, and training on new technologies by connecting with DoD residencies.
Residency Programs
A network of 200+ distributors in orthopedics, spine, and biologics extends reach and impact across markets.
Distributor Network
A network of 200+ distributors in orthopedics, spine, and biologics extends reach and impact across markets.
Distributor Network
A network of 200+ distributors in orthopedics, spine, and biologics extends reach and impact across markets.
Distributor Network
Customer Service
Customer Service
Customer Service
Customer Support that Succeeds
We offer a full spectrum of services designed to simplify acquisition, ensure compliance, and deliver value to our partners across the VA, DoD, and IHS.
AR / AP
AR / AP
AR / AP
Financial Operations that Deliver
Our regional AR and AP teams ensure reliable operations across all VA facilities, maintaining precision, accountability, and financial transparency.
Four regional AR specialists and a dedicated lead provide oversight across 140 VA facilities.
Regional Coverage
Four regional AR specialists and a dedicated lead provide oversight across 140 VA facilities.
Regional Coverage
Four regional AR specialists and a dedicated lead provide oversight across 140 VA facilities.
Regional Coverage
Invoices and payments are tracked with precision and timeliness, with most paid by the facility within 10 days and the manufacturer 24 hours later.
Invoice Accuracy
Invoices and payments are tracked with precision and timeliness, with most paid by the facility within 10 days and the manufacturer 24 hours later.
Invoice Accuracy
Invoices and payments are tracked with precision and timeliness, with most paid by the facility within 10 days and the manufacturer 24 hours later.
Invoice Accuracy
Expertise in WAWF (iRAPT), Tungsten, IPP, and GSA systems ensures compliance and smooth contract execution.
Federal Expertise
Expertise in WAWF (iRAPT), Tungsten, IPP, and GSA systems ensures compliance and smooth contract execution.
Federal Expertise
Expertise in WAWF (iRAPT), Tungsten, IPP, and GSA systems ensures compliance and smooth contract execution.
Federal Expertise
Clear documentation and disciplined processes protect cash flow and reduce administrative risk.
Cash Flow Management
Clear documentation and disciplined processes protect cash flow and reduce administrative risk.
Cash Flow Management
Clear documentation and disciplined processes protect cash flow and reduce administrative risk.
Cash Flow Management
How does your partner support structure strengthen relationships with both manufacturers and government customers?
Our sales support, customer service, and AR teams are strategically organized to provide consistent, responsive support across every region. This ensures manufacturers and VA/DoD customers receive seamless communication, fast issue resolution, and dependable follow-through.
What advantages does your support model offer manufacturers entering or expanding in the VA/DoD space?
We simplify the complexities of government contracting by handling quoting, order management, and AR with precision. This allows manufacturers to focus on their products while we ensure smooth operations, compliance, and strong customer satisfaction within VA and DoD facilities.
How do your teams handle unique or complex VA and DoD procurement requirements?
Our support staff is trained specifically on VA, DoD, and federal procurement processes. From custom part numbers and bulk purchases to contract-specific requirements, we provide proactive solutions that prevent delays and ensure compliance.
What role does your customer service team play in maintaining government and manufacturer satisfaction?
Customer service acts as the bridge between manufacturers and government buyers—resolving issues quickly, maintaining consistent communication, and ensuring every interaction reflects professionalism and reliability.
How does your AR team help reduce risk for manufacturers?
Our AR specialists manage timely collections, track payment cycles, and resolve discrepancies efficiently. This helps manufacturers maintain healthy cash flow while minimizing financial risk in long federal procurement processes.
How do you ensure consistency and accountability across sales, service, and AR?
By operating within an integrated support model, our teams share information and metrics across functions. This creates accountability, reduces errors, and ensures every manufacturer and government partner interaction is backed by complete, accurate data.
How does your partner support enhance long-term success with government agencies?
Our model is built on responsiveness, compliance, and relationship management. By providing reliable support at every step, we help manufacturers establish credibility and maintain strong, trusted partnerships with VA and DoD agencies over time.
How does your partner support structure strengthen relationships with both manufacturers and government customers?
Our sales support, customer service, and AR teams are strategically organized to provide consistent, responsive support across every region. This ensures manufacturers and VA/DoD customers receive seamless communication, fast issue resolution, and dependable follow-through.
What advantages does your support model offer manufacturers entering or expanding in the VA/DoD space?
We simplify the complexities of government contracting by handling quoting, order management, and AR with precision. This allows manufacturers to focus on their products while we ensure smooth operations, compliance, and strong customer satisfaction within VA and DoD facilities.
How do your teams handle unique or complex VA and DoD procurement requirements?
Our support staff is trained specifically on VA, DoD, and federal procurement processes. From custom part numbers and bulk purchases to contract-specific requirements, we provide proactive solutions that prevent delays and ensure compliance.
What role does your customer service team play in maintaining government and manufacturer satisfaction?
Customer service acts as the bridge between manufacturers and government buyers—resolving issues quickly, maintaining consistent communication, and ensuring every interaction reflects professionalism and reliability.
How does your AR team help reduce risk for manufacturers?
Our AR specialists manage timely collections, track payment cycles, and resolve discrepancies efficiently. This helps manufacturers maintain healthy cash flow while minimizing financial risk in long federal procurement processes.
How do you ensure consistency and accountability across sales, service, and AR?
By operating within an integrated support model, our teams share information and metrics across functions. This creates accountability, reduces errors, and ensures every manufacturer and government partner interaction is backed by complete, accurate data.
How does your partner support enhance long-term success with government agencies?
Our model is built on responsiveness, compliance, and relationship management. By providing reliable support at every step, we help manufacturers establish credibility and maintain strong, trusted partnerships with VA and DoD agencies over time.
How does your partner support structure strengthen relationships with both manufacturers and government customers?
Our sales support, customer service, and AR teams are strategically organized to provide consistent, responsive support across every region. This ensures manufacturers and VA/DoD customers receive seamless communication, fast issue resolution, and dependable follow-through.
What advantages does your support model offer manufacturers entering or expanding in the VA/DoD space?
We simplify the complexities of government contracting by handling quoting, order management, and AR with precision. This allows manufacturers to focus on their products while we ensure smooth operations, compliance, and strong customer satisfaction within VA and DoD facilities.
How do your teams handle unique or complex VA and DoD procurement requirements?
Our support staff is trained specifically on VA, DoD, and federal procurement processes. From custom part numbers and bulk purchases to contract-specific requirements, we provide proactive solutions that prevent delays and ensure compliance.
What role does your customer service team play in maintaining government and manufacturer satisfaction?
Customer service acts as the bridge between manufacturers and government buyers—resolving issues quickly, maintaining consistent communication, and ensuring every interaction reflects professionalism and reliability.
How does your AR team help reduce risk for manufacturers?
Our AR specialists manage timely collections, track payment cycles, and resolve discrepancies efficiently. This helps manufacturers maintain healthy cash flow while minimizing financial risk in long federal procurement processes.
How do you ensure consistency and accountability across sales, service, and AR?
By operating within an integrated support model, our teams share information and metrics across functions. This creates accountability, reduces errors, and ensures every manufacturer and government partner interaction is backed by complete, accurate data.
How does your partner support enhance long-term success with government agencies?
Our model is built on responsiveness, compliance, and relationship management. By providing reliable support at every step, we help manufacturers establish credibility and maintain strong, trusted partnerships with VA and DoD agencies over time.